How we collect, use and protect your personal information when you use our website or contact us.
Last updated: 12 April 2026
This Privacy Policy explains how The Air Conditioning & Ventilation Company (Peterborough) Ltd trading as The Air Conditioning & Ventilation Co. ("we", "us", "our") collects, uses, stores and protects personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
We are an air conditioning and ventilation services provider based at 23 Manor Avenue, Peterborough, England, PE2 8BZ.
For any privacy queries, please contact us at [email protected] or call 01733 592060.
We may collect and process the following categories of personal data:
We collect data directly when you:
We also collect limited technical data automatically when you visit our site for security, functionality and diagnostics.
We use your personal data to:
We rely on one or more of the following lawful bases under UK GDPR:
We do not sell your personal data. We may share data with trusted third parties where required, including:
Any third parties processing data on our behalf are expected to keep it secure and only use it for instructed purposes.
Where personal data is transferred outside the UK, we will use appropriate safeguards as required by data protection law, such as adequacy regulations or approved contractual protections.
We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting and reporting requirements. Retention periods vary depending on the type of data and purpose of processing.
We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Under UK GDPR, you may have rights to:
To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Our website may use essential cookies and similar technologies to ensure functionality, security and performance. If we introduce non-essential cookies, we will provide appropriate notice and controls where required.
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal data.
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last updated" date.