[email protected] 01733 592060
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The Air Con Co van on industrial site
Legal

Privacy Policy

How we collect, use and protect your personal information when you use our website or contact us.

Last updated: 12 April 2026

This Privacy Policy explains how The Air Conditioning & Ventilation Company (Peterborough) Ltd trading as The Air Conditioning & Ventilation Co. ("we", "us", "our") collects, uses, stores and protects personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

We are an air conditioning and ventilation services provider based at 23 Manor Avenue, Peterborough, England, PE2 8BZ.

For any privacy queries, please contact us at [email protected] or call 01733 592060.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity information (such as your name).
  • Contact information (such as email address, telephone number and location/postcode).
  • Enquiry details you submit through our forms (including service requirements and message content).
  • Technical information (such as IP address, browser type and device information) collected through server logs and security tools.
  • Communication records when you contact us by phone, email or contact form.

3. How We Collect Your Data

We collect data directly when you:

  • Submit an enquiry form on our website.
  • Contact us by phone or email.
  • Request a quote, survey or service visit.

We also collect limited technical data automatically when you visit our site for security, functionality and diagnostics.

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes.
  • Arrange surveys, installations, maintenance and repairs.
  • Communicate with you about your enquiry or ongoing work.
  • Maintain website security and prevent abuse (including spam and bot protection).
  • Comply with legal and regulatory obligations.
  • Establish, exercise or defend legal claims where necessary.

5. Lawful Bases for Processing

We rely on one or more of the following lawful bases under UK GDPR:

  • Contract: where processing is necessary to provide services you request.
  • Legitimate Interests: to run our business, respond to enquiries, improve our services and secure our website.
  • Legal Obligation: where we must process data to comply with law.
  • Consent: where required, such as optional marketing communications.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third parties where required, including:

  • IT and website hosting providers.
  • Email and communications providers.
  • Professional advisers (for example legal, accounting or insurance providers).
  • Regulators, authorities or courts where required by law.

Any third parties processing data on our behalf are expected to keep it secure and only use it for instructed purposes.

7. International Data Transfers

Where personal data is transferred outside the UK, we will use appropriate safeguards as required by data protection law, such as adequacy regulations or approved contractual protections.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting and reporting requirements. Retention periods vary depending on the type of data and purpose of processing.

9. Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you may have rights to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data in certain circumstances.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Request data portability.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies to ensure functionality, security and performance. If we introduce non-essential cookies, we will provide appropriate notice and controls where required.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last updated" date.